Products
MICROSOFT
DYNAMICS 365
CUSTOMER SERVICE
Microsoft Dynamics 365 Customer Service will help your business gain customer trust and loyalty. Acquire insights to enable sales and marketing professionals to become highly productive.
About
Provide the best possible customer service with Dynamic 365 Customer Service. The software allows customer service agents to handle familiar requests and solve complex issues.One of the five CRM apps, Dynamic 365 Customer Service, enables you to discover patterns in customer requests, resolve issues quickly and efficiently.
Dynamics 365 Customer Service with Miracle
- We use our Microsoft Dynamics experience to help you create a great customer service experience.
- Miracle has helped many businesses from a wide variety of industries.
- We use Dynamics 365 to internally trace data to find solutions to problems faced by customers.
- Miracle can answer any queries and questions you may have regarding licensing, implementation strategies, and performance.
Realize the full capability of the Dynamics 365 platform.
- We can deliver remote as well as on-site training, implementations, upgrades, and support.
- Power Platform, Microsoft Azure Cloud, and Office 365 integration is possible with Dynamics 365.
DIGITAL PRODUCTS
Dynamic 365 Customer Service Features
SCALE AND INTEGRATE WITH FLEXIBILITY
Add more Dynamics 365 apps as and when you need them. Your business can add Apps such as Dynamics 365 Business Central, Dynamics 365 Project Service Automation, Dynamics 365 Customer Service, Dynamics 365 Field Service and, Dynamics 365 Marketing.
OMNICHANNEL EXPERIENCE
Multi-channel support is available through email, phone, chat, social media, or other channels. You can get to know your customers: view their previous interactions, issues, likes, and dislikes. Customer Service Entitlement (CSE) and service level agreement (SLA) functionality enables your agent’s jobs to become easier.
MANAGEMENT OF CASES
Track and trace cases from start to finish: creating, altering, and incident escalation. Users can investigate incidents or scenarios by date, customer, agent, and other variables. And to follow case activity through emails, phone calls, and in-person visits.
INFORMATION COLLECTION AND AWARENESS
It is feasible to obtain customer reviews and allocate time for study and analysis. The system allows customers to access information with a self-serving gateway. Management can acquire knowledge from agents and assign workflows to accept and modify details. Enhance search facilities by linking input and particulars from other Customer Relationship Sources (CRM).
Microsoft Dynamics 365 Customer Service Resources
We’ve pulled together some essential resources so you can dig into Dynamics CRM’s functionality and advantages.
Microsoft Dynamics 365 Customer Service Pricing:
Pricing information for two Dynamic 365 Customer Service plans is shown below. All pricing can change without notice, be sure to contact Miracle for the current, up-to-date product pricing. Discounts for existing Dynamics customers, government or education organizations, low-use employees, and higher volume orders. Please contact us to discuss different licensing and pricing options.